MMG Privacy Policy

Updated:  December 2019

We at Matthews Media Group Inc (MMG) (“we”, “us” or “our”) respect your privacy.

MMG is a company located in the United States.

This privacy policy applies to the processing of personal data by MMG in the United States.

Please see our GDPR privacy notice for how we (to the extent we are subject to the General Data Protection Regulation) process your personal data.

Purpose of This Policy

This privacy policy (“Policy”) explains our approach to any personal information that we might collect from you using this website (the “Site”) and in other situations or interactions with us, as well as the purposes for which we process your personal information. This Policy also sets out your rights in respect of our processing of your personal information.

This Policy will inform you of the nature of the personal information about you that is processed by us and how you can request that we delete, update, transfer and/or provide you with access to it or otherwise cease processing it for a specific purpose. This Policy is intended to assist you in making informed decisions when using this Site.

We respect your concerns about privacy. We participate in the EU-U.S. Privacy Shield framework (“Privacy Shield”) issued by the U.S. Department of Commerce. We commit to comply with the Privacy Shield Principles with respect to any personal information that we receive from the European Union.

Types of Information We Collect

Personal information is information that identifies you as an individual. Categories of personal information we collect includes:

  • Contact information (e.g. name, physical address, telephone number, email address)
  • Age
  • Gender
  • Health information
  • Health interests
  • Other information pertinent to the needs of the research study, application, or service
  • Information for hiring and human resources (e.g. employment and education history, work eligibility status, date of birth, financial account information, government-issued identification information), and
  • Any additional information you submit to us.

How We Use Your Information

We may collect and receive your personal information for various purposes using different methods. These include:

  • • Clinical Trial Recruitment
  • We collect and store personal information which allows us to determine if there are clinical studies or health-related news and information that match your areas of medical interest.
  • You provide this information to us when you complete our questionnaires/screeners, and you are asked to give your consent when we collect this information.
  • Where you have been identified as potentially eligible for a clinical trial, your contact information is shared with the clinical site conducting the clinical trial for which you have indicated an interest.
  • • Clinical trial management
  • We collect and store contact information of research center staff and other study personnel so that we may contact them for the purposes of providing recruitment and retention support, and for shipping materials to them.
  • This contact information is provided to us by our clients.
  • • Business administration and legal compliance
  • We may use your personal information for the following business administration and legal compliance purposes:
    • to comply with our legal obligations;
    • to enforce our legal rights;
    • to protect the rights of third parties; and
    • in connection with a business transition such as a merger, reorganization, acquisition by another company, or sale of all or a portion of our assets.
  • • Personal information you provide to us
  • You may give us your personal information directly. This will be the case when, for example, you contact us with inquiries or provide feedback to us otherwise through your interactions with us.
  • • Personal information we collect from you automatically
  • When you access and use our Sites, we will automatically collect certain technical information about your equipment, browsing actions and patterns. We collect this personal information by using cookies and other similar technologies (see Cookie Policy section below).
  • • Personal information received from third parties
  • From time to time, we will receive personal information about you from third parties. Such third parties may include research centers, analytics providers, payment providers, hotel and transport providers and third parties that provide technical services to us so that we can operate our Site and provide our services.

Uses of Personal Information Collected Through This Site

The following describes how we use personal information that we collect through this Site:

  • • Your information
  • We collect and store personal information that allows us to determine if there are clinical studies or health-related news and information that match your areas of medical interest.
  • • Career opportunities
  • Potential employees and service providers may provide us with information to find out about and apply for career opportunities, including by providing resumes and other related information. This information is used to enable us to review applications, respond to these requests, and to make hiring decisions.
  • • Cookies
  • We use cookies and similar other technologies to collect information from the computer hardware and software you use to access the Site, or from your mobile device. Please see our Cookie Policy for additional information.
  • The information you provide to us may be archived or stored periodically by us according to our standard backup processes and our document retention policy.

Personal Information of Children

Our Site is intended for persons who are age 18 and older. We do not intend to or knowingly collect personal information from children.

For clinical studies conducted within the United States, we do not allow persons younger than 18 to provide information about themselves. We require a parent or a caregiver to answer screening questions for them and act as the primary contact. We collect parent/caregiver contact information in addition to the name of the person younger than 18. This information is also held in accordance with this privacy policy.

Trials conducted outside of the United States in the field of pediatrics will be managed in accordance with those laws and policies of the specific country involved and with approval from the relevant review board.

Sharing Your Information

We may share your personal information with our agents, partners, clients or contractors or professional advisers or government or regulatory bodies for the following purposes: (a) provide our services to clients or otherwise receive assistance in processing transactions; (b) fulfillment of requests for information, receiving and sending communications, analyzing data; (c) provision of IT and other support or internal administrative business services; or (d) assistance in other ancillary to the operation of tasks, from time to time. Our agents, partners and contractors will only use your information to the extent necessary to perform their functions.

We will not sell your personal information to other companies and we will not share it with other companies for them to use without your consent, except in in the circumstances listed above or in connection with the sale or merger of MMG or the division or office responsible for the services.

Obtaining Your Consent

Where our use of your personal information requires your consent, you can provide such consent:

  • at the time we collect your personal information by following the instructions provided; or
  • by informing us by e-mail, post or phone using the contact details set out in this Policy

Please note that if you specifically consent to additional uses of your personal information, we may use your personal information in a manner consistent with that consent.


We provide you with reasonable access to the personal information maintained about you. We also provide you with a reasonable opportunity to correct, amend or delete the information where it is inaccurate. We may limit or deny access to personal information where the burden or expense of providing access would be disproportionate to the risks to your privacy in the case in question, or where the rights of third persons would be violated.

Choice and Means

We generally offer you the opportunity to choose whether your personal information may be (a) disclosed to third-party controllers or (b) used for a purpose that is materially different from the purposes for which the information was originally collected or subsequently authorized by you. To the extent required by the Privacy Shield Principles, we obtain opt-in consent for certain uses and disclosures of sensitive data. Unless we offer you an appropriate choice, we use personal information only for purposes that are materially the same as those indicated in this Policy. To exercise your choices you may contact us as indicated in this Policy.


MMG takes reasonable and appropriate measures to protect personal data from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in the processing and the nature of the personal data. Also see Confidentiality and Security of Your Personal Information below.

Third Party Links and Services

Our Site contains links to third party websites and services. Please remember that when you use a link to go from our Site to another website or you request a service from a third party, this Policy no longer applies.

Your browsing and interaction on any other websites, or your dealings with any other third-party service provider, is subject to that website’s or third-party service provider’s own rules and policies. We do not monitor, control, or endorse the privacy practices of any third parties.

This Site may integrate with social networking services. You understand that we do not control such services and are not liable for the manner in which they operate. While we may provide you with the ability to use such services in connection with our Site, we are doing so merely as an accommodation and, like you, are relying upon those third-party services to operate properly and fairly.

This Policy does not apply to these third-party websites and third-party service providers.

Opt Out and Unwanted Communications

To opt-out of any future promotional communications or any other communications from us, you should send a request to us at the contact information in the section entitled Contact Details. We will process your request within a reasonable time after receipt. Please note that if you opt out in this manner, certain aspects of this Site may no longer be available to you.

Confidentiality and Security of Your Personal Information

We are committed to keeping the personal information you provide to us secure. We take reasonable and appropriate measures to protect your personal information, including but not limited to sophisticated software and hardware that prevent personal information from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in the processing and the nature of the personal information.

Only employees or third parties who need the information to process a specific request are granted access to personally identifiable information.

Onward Transfers

We might receive personal information under the Privacy Shield Principles and subsequently transfer to a third party acting as an agent on our behalf. In such case, we remain liable if our agent processes such personal information in a manner inconsistent with the Privacy Shield Principles, unless we are able to prove that we are not responsible for the event giving rise to the damage.

We use cookies and similar technologies to collect personal information from the computer or other device you use to access the Site. “Cookies” are pieces of information that may be placed on your device for the purpose of collecting data to facilitate and enhance your communication and interaction with our Site.

  • We use session cookies to gather data for technical purposes, such as improving navigation through our website and generating statistics about how the website is used. Session cookies are temporary text files that expire when you leave a website. When cookies expire, they are automatically deleted from your computer.
  • We use persistent cookies to gather aggregate statistics about website usage. Persistent cookies are cookies that are stored over more than a single session on your computer. We use persistent cookies to collect personal information such as IP address, and we do not share data collected from persistent cookies.

You can review your Internet browser settings to exercise choices you have for certain cookies. If you disable or delete certain cookies in your Internet browser settings, you might not be able to access or use important functions or features of this Site.

Compliance with The Privacy Shield Principles

MMG complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. MMG has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield Principles, and to view our certification, please visit

Changes to This Privacy Policy

We may make changes to this Policy from time to time. This Site includes a date on which it was last updated.

To ensure that you are always aware of how we use your personal information, we will update this Policy from time to time to reflect any changes to our use of your personal information. We encourage you to review this Policy periodically to be informed of how we use your personal information.

How Long Do We Keep Your Personal Information?

We retain personal information only for as long as is necessary for the purposes described in this Policy, after which it is deleted from our systems.

Recourse Enforcement and Liability

United States Federal regulations called the "Privacy Rule" were issued under the Health Insurance Portability and Accountability Act (HIPAA) of 1996. The Privacy Rule protects certain health information and balances an individual's need to keep health information confidential with benefits that may be gained from health care research. HIPAA regulations cover certain corporate entities, although MMG is not a covered entity as defined by these regulations. However, because MMG works with organizations that may be covered entities, we have adopted additional safeguards to further protect the privacy of potential clinical study volunteers.

We are subject to the investigatory and enforcement powers of the Federal Trade Commission. We have mechanisms in place designed to effect compliance with the Privacy Shield Principles. We conduct an annual self-assessment of personal information handling practices to verify that the attestations and assertions we make about our Privacy Shield privacy practices are true and that such privacy practices have been implemented as represented and in accordance with the Privacy Shield Principles.

Consumer Recourse: You may file a complaint concerning our processing of your personal information. We will take steps to remedy issues arising out of any alleged failure to comply with the Privacy Shield Principles. You may contact us as specified below about complaints regarding our personal information handling practices.

Contact Details

For questions or concerns about this Policy, or to ask questions or express concerns about our collection, management and processing of personal information, contact us by:

  • using the contact form at the bottom of this page; or
  • sending a letter to:
    • MMG
    • Attn: Catherine Clarke, SVP Finance
    • 700 King Farm Blvd
    • Suite 500
    • Rockville, MD 20850
    • USA

    Alternative Dispute Resolution

    If a complaint cannot be resolved through our internal processes, we will cooperate with the alternative dispute resolution provider JAMS (Judicial Arbitration and Mediation Services) pursuant to the JAMS International Mediation Rules, available on the JAMS website at:

    JAMS mediation may be commenced as provided for in the relevant JAMS rules. The mediator may propose any appropriate remedy, such as deletion of the relevant personal information, publicity for findings of noncompliance, payment of compensation for losses incurred as a result of noncompliance, or cessation of processing of the personal information of the person who brought the complaint. The mediator or the consumer also may refer the matter to the U.S. Federal Trade Commission, which has Privacy Shield investigatory and enforcement powers over us. Under certain circumstances, consumers also may be able to invoke binding arbitration to address complaints about our compliance with the Privacy Shield Principles.

    In addition to the above and under certain conditions, the individual may invoke binding arbitration for complaints that have not been resolved by any of the other Privacy Shield mechanisms. See Annex 1 of the Privacy Shield framework for further information.